Season Pass Rules and Regulations

 Can I use my 2023 Season Pass in 2022?
 Yes, all 2023 Season Passes can be used for entry into the Park and Adventure Bay for the remainder of the 2022 season.
 Can I use my new Season Pass level rewards in 2022?
 All new 2023 Season Passes can only be used for admission into the Park and Adventure Bay. All rewards and perks will be issued and reserved for the 2023 season. Only exception is that ALL Silver Passes (2022 and 2023) will receive free parking for the remainder of 2022.
 When and where can I get my 2023 Season Pass Processed?
 The season pass office will open 15 minutes prior to the scheduled park opening on park operating days. Please note, Season Pass office times are subject to change during Phantom Fall Fest and during the 2023 Season.
 When will I get my new Season Passholder Souvenir Cup?
 2023 Platinum Season Passholders will receive their new Souvenir Cup during the 2023 season.
 Can I still use my 2022 Season Pass this year if I chose to change levels for 2023?
 All 2022 Season Passes (admissions and rewards) will be valid for the remainder of the 2022 calendar year. Please note, Bronze Season Passes will no longer be valid after Monday, September 5.

 Age
 A season pass or ticket is required for entry to Adventureland Park for anyone age four and older on the date of their visit.
How do I redeem discounts and amenities related to my Season Pass?

You must present your plastic pass ID to access all Season Passholder guest amenities and resort discounts.

Failure to present your plastic pass ID will forfeit the Passholder's right to Passholder free/discounted amenities.

How do I receive my free or discounted parking as a Season Passholder?

You must present your plastic Season Pass ID or unused Season Pass voucher for free entry into the parking lot. If you are a Bronze or Silver Passholder (50% in 2023), have yet to purchase your Season Pass, or fail to present your Season Pass, you must pay for parking and a refund will not be issued.

Any fraudulent attempt to utilize a Season Pass amenity, including free parking, will result in the revocation of the season pass.  

Platinum Passholders receive priority parking. Subject to availability. Priority parking will be located in Lot 4.
What happens if I misuse or abuse my Season Passholder privileges?

Season passes are valid only for one individual and are non-transferable. A plastic pass ID will be issued for all Season Passholders. Any fraudulent use of a Season Pass, as defined below, with or without the consent of the Passholder, will result in the revocation of the Season Pass.

Any fraudulent attempt to gain entry into Adventureland Park by any person using a Season Pass not belonging to them will result in the revocation of the Season Pass.

Any Season Passholder found to have transferred a hand stamp to another individual will result in the revocation of the Season Pass.

Any fraudulent attempt to utilize a Season Pass discount or amenity, including but not limited to parking, games, retail, food and beverage benefits will result in the revocation of the Season Pass.
 Pass Ownership
At the time a season pass voucher is redeemed (a plastic pass ID issued) the pass holder assumes full ownership of the season pass. No third party, including the original purchaser of the voucher, may place any restriction on the pass, which includes but is not limited to: season pass reprints, revocation or use of the season pass. The season pass owner must be physically present to request a reprint or duplicate of their pass photo ID.
 I lost my Season Pass. Can I get it replaced?

Yes, we strongly recommend that you immediately report your card as lost or stolen by calling 515.266.2121 ext. 3350 during the park season. Any Season Pass reported as lost or stolen to Adventureland’s admissions department will immediately be canceled for the remainder of the season.

A replacement pass will be issued to you. A fee may apply. Any Season Pass that is not reported as lost or stolen and is fraudulently used, with our without the consent of the Season Passholder, will result in the revocation of the Season Pass.
 Lost-Stolen Season Pass Vouchers
Adventureland Resort is not responsible for lost or stolen season pass vouchers. 
 Refunds
Please click here for full refund policy details.

Please note: A season pass voucher is considered used when the pass holder surrenders their voucher at Adventureland Resort and is issued a plastic pass ID.
 Park Rules & Regulations
Any season pass holder in violation of Adventureland Resort's posted rules and regulations, in violation of state or federal laws, or found to be harassing guests or Adventureland employees is subject to the revocation of their season pass. Adventureland Park management has sole discretion in determining if a rules violation has occurred.

 I’ve changed my mind and no longer want my Season Pass, can I get a refund?
 All sales are final. Adventureland Park does not offer refunds or rainchecks for Season Passes.